Late deliveries can be a major headache for businesses. It causes customer frustration, negative reviews, and a direct hit to your revenues.
If you're using FedEx in Canada, you're not alone in dealing with this issue. According to our Buster Fetcher® Report, FedEx Ground had an alarming 7.52% late delivery rate out of 1.8 million packages shipped across the country. The numbers were even higher in Alberta at 10.13% and Quebec at 8.93%.
But there's a solution that can help recoup some of those losses: FedEx's Money-Back Guarantee for late deliveries. That's right - if your shipment doesn't arrive on time, you may be eligible for a refund. And this comprehensive guide will walk you through exactly how to claim it.
FedEx offers a comprehensive Money-Back Guarantee for late package deliveries. It's a policy that entitles customers to a refund if their package is delivered late. It applies only to the following FedEx services:
Even if your FedEx Express package arrives even one minute later than the committed delivery time, you are eligible for a refund under this guarantee.
The catch? Understanding the fine print!
It’s crucial to take note that the claim must be submitted in the 15-day timeframe following the shipment date to ensure a smooth refund process!
So make sure to check the date! Or else, you might end up failing to claim a refund.
Handling late deliveries can be stressful and feel like a letdown at some point. But hey, claiming your FedEx refund doesn’t have to be that way.
Don’t let the refund process consume a lot of time and effort on your part.
Before you file a FedEx refund claim, you need to make sure that your package is indeed late.
Thanks to FedEx’s Self-Service Online Tracking, all you have to do is input the tracking number and that’s it! You can already get the most up-to-date status of your shipments.
Easy, right?
You'll also need to make sure that you must submit your refund request within 15 calendar days of the original invoice date.
Now that you know that you're entitled for a refund, here’s a quick and easy step-by-step guide on how to start your FedEx refund claim.
Before you contact FedEx for refund claim concerns, you'll need to make sure that you have the necessary details and information at hand.
Here are five specific details you'll need:
Now that you have the necessary information, let's go through the claim process.
if you’re signed up for FedEx Billing Online, simply follow these steps:
If you don’t have a FedEx account, the other way would be to access the Money-Back Guarantee option.
Simply fill out the refund request form with all the required information and wait for a response! It usually takes seven business days for FedEx to respond with the status of your request.
Call FedEx Canada's customer service at 1-800-463-3339. Be prepared with:
Tip: Have documentation on hand and clearly explain how the delivery missed the committed time to strengthen your refund claim.
Now that we already know all the specifics of FedEx’s policy and how to claim your refunds, let’s head straight to the process!
What exactly happens behind the scenes? How does FedEx come up with the decision? And how long should you wait? Let’s find out!
You submit a refund request. Just fill out the Money-Back Guarantee Request Form to submit your claim! But if you’re a FedEx account holder, you can use FedEx Billing Online to do it.
You provide the necessary information and documentation. Of course, you have to prepare the necessary documentation to support your refund claim. These are the tracking number, shipment date, and contact information on the package.
FedEx will evaluate your request to determine if it qualifies for a refund. Once you’ve submitted your refund request, the waiting game begins. If you used the Money-Back Guarantee option, expect to receive a response within seven business days.
If you are qualified for a refund, FedEx will issue a credit to your business account.
Handling one late package is already a tedious task. What more if it’s two? Three? Or twenty? Ah, that would be a frustrating situation to be in!
But hey, I’ve said it before and I’ll say it again — you don’t have to do it alone! Let Buster Fetcher® make your life easier and claim refunds on your behalf.
It’s also helpful to keep in mind that sometimes, it would take longer to process your refund request. Why? So you won’t get your hopes up and be disappointed anyway!
Here are some of the factors that may affect your refund request’s processing time:
The volume of refund requests: Think of it this way, it would definitely take longer to process your refund request when there are a thousand more requests ahead of you.
The complexity of the refund request: When there is more extra information to be validated, FedEx takes longer to reach a final decision.
Accuracy of information provided: When you’ve already prepared all the necessary information needed and checked its accuracy, you can expect a faster and smoother refund process.
Peak shipping seasons: It’s also harder to process your refund claims during peak seasons because of the increased demand across the market!
While FedEx requires filing within 15 calendar days of the invoice/shipment date, you can try contacting them and explaining your situation politely. As a valued customer, they may make an exception.
If FedEx requests clarification, respond promptly with the missing/corrected information to prevent denial of your claim.
Follow up politely asking for an explanation and provide any additional documentation that supports your claim per FedEx's policy. Don't hesitate to escalate the issue.
Note that the Money-Back Guarantee applies only to late deliveries. For lost/damaged packages, you'll need to file a separate claim with FedEx.
While navigating FedEx's refund process for late deliveries can be tedious, being proactive and persistent goes a long way.
Understand FedEx's policy thoroughly, submit refund requests properly, and don't hesitate to follow up if denied initially.
Of course, following the carefully outlined steps in this guide could also save you a lot of time and money. Which are resources that you can spend in the best interest of your business!
If you're looking for a way to automate your FedEx claims and make sure you never miss a refund opportunity, you can give Buster Fetcher a try. We analyze all your FedEx shipment activities and handle the entire refund process for you, while ensuring you get the refunds you're owed.
All you have to do is sign up for an account, which only takes less than 5 minutes, and we’ll take care of the rest.
The best part? It’s completely free! And you will only need to pay a small amount once we’ve secured your refunds. How about that? Win-win, right?
It depends on a variety of factors especially when additional time is needed to process complicated claims.
But in general, FedEx takes 7-21 business days to process a refund claim, including the claim payout.
If you have additional concerns and inquiries regarding refund claims, don’t hesitate to contact FedEx Canada’s customer service team.
Here are the different channels where you can contact FedEx Canada:
Phone
Are you having trouble finding a solution online for your FedEx refund? You can call customer service at 1.800.463.3339!
If you’re struggling or need assistance in using one of FedEx’s online tools, try talking to technical support at 1.877.339.2774.
Online Chat
You can also talk to a virtual support assistant on FedEx’s Contact Us page!
The only problem is that a Sales Specialist isn’t always available to assist you.
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