We help Businesses Win the Shipping Game™
We help companies in Canada and the US save money on shipping with a cutting-edge SaaS solution designed to simplify the shipping process for our clients.
What's the story?
Buster Fetcher was born from a simple yet powerful idea: to help businesses recover shipping costs on delayed deliveries—a service often overlooked but readily available. It all began when our founders, Matt and Suzie, discovered that Canada Post offers refunds for late deliveries.
Facing the same shipping challenges as thousands of other businesses, they recognized this opportunity as an effective way to reduce costs. After months of development, they launched a platform in 2018 designed to simplify the claims process with various carriers
Today, Buster Fetcher helps thousands of businesses across USA and Canada recover up to 20%—and in some cases, even as much as 57%—of their shipping costs, turning delays into savings.
Aha! Moment
This was the first time we realized that 20% of our shipments were delivered later than promised by our shipping carrier, which made us eligible for refunds. This insight sparked the idea for Buster Fetcher.
The Beginning
We started developing Buster Fetcher to help other businesses secure refunds for late-delivered parcels. Few companies, then and even now, know about this simple way to reduce shipping costs.
First Clients
On January 2, 2018, we launched the platform to the public, and within days, retail chains began subscribing and receiving thousands of dollars in refunds from their carriers right from the start.
Reached 1,000 Clients
The pandemic wasn’t over when we reached the memorable milestone of 1,000 clients. Despite delivery guarantees not yet being fully reinstated, we developed new tools aimed at continuously reducing our clients' shipping costs.
Building New Products
With the help of several major clients, we began developing new products designed to help businesses save on shipping costs, regardless of the carrier. These new products will be available in the first half of 2025.
Our Values
Win/Win
The right attitude and motivation will motivate both parties to stay committed, creating trust and respect in all our relationships.
CANI
Constant And Never-ending Improvement (CANI). The fact that nothing is ever finished, perfect or without the need for improvement and growth.
A-Player
It is excellence, drive, and exceptional performance. We consistently go above and beyond expectations, demonstrate a strong work ethic, and possess the skills and mindset necessary to succeed.
We are Shipping Experts
But it's not just about the technology. At the heart of Buster Fetcher® are the people. Our team shares the drive to offer more to our clients. We pride ourselves on nurturing strong customer relationships, offering specialized advice, training, and strategies tailored to each client's needs.
Shipping Smarter: Meet the Team That Maximizes Your Savings
Behind every success at BF is a dedicated team of thinkers, doers, and problem-solvers. We thrive on collaboration, innovation, and our core values of being A-players, embracing CANI (constant and never-ending improvement), and creating win-win solutions for everyone we work with. When you work with us, you’re backed by a team that truly cares about your success.
Since 2001, Matt Lessard has started numerous projects, from an E-commerce SaaS to an online store shipping to over 80 countries. Creator of Buster Fetcher®, a technology reducing shipping costs. Passionate about personal development and business growth.
As the co-founder of Busterfetcher.com and Zumalka.com, she has built and grown two successful businesses. Passionate about giving back, Suzie actively supports her community. Known for her adventurous spirit and positive outlook, she believes in turning challenges into opportunities and lives by the motto, “No pressure, no diamonds.
Clayton helps businesses thrive by reducing shipping costs and uncovering lost revenue, tackling one of the biggest profit drains in Canadian e-commerce. With smart strategies and no-contract solutions, he ensures shipping is efficient, affordable, and stress-free, empowering businesses to grow with confidence.
Tara Conway is an Advisor, Digital Pioneer, Speaker, Ecommerce, and Logistics Expert. Tara offers a retailer's perspective on logistics, shipping, and customer experience. She speaks at top conferences like eTail Canada and DX3 and mentors female founders in logistics and tech.
