Buster Fetcher® | Blog: Insights, Stories, and Shipping Solutions

Should You Be Selling on Marketplaces? The Pros & Cons

Written by TARA CONWAY | December 2, 2024 1:00:00 PM Z

Ever feel like you're shouting into the void, trying to get your products noticed by new potential clients. You might be wondering:

How can I truly scale my business and reach more customers?

The answer might be time to expand yourself beyond the solo queue and join the bustling world of online marketplaces. It’s a strategy that could transform how you approach online sales.

What is a Marketplace?

An online marketplace is a platform where multiple sellers can list and sell their products to millions of potential customers. Think of giants like Amazon, eBay, and Etsy who have long dominated the scene. The marketplace landscape is rich and diverse, especially here in Canada.

Beyond the international heavyweights, Canada boasts its own robust marketplace ecosystem. We're talking about platforms like:

But these aren't just additional sales channels. They're powerful platforms that can fundamentally reshape your business strategy.

What Are the Benefits and Drawbacks of Selling on Marketplaces?

But let’s be real. Marketplaces aren't some magical solution to all your e-commerce problems. Here are the advantages and challenges of selling on marketplaces.

The Marketplace Advantage

Unprecedented Visibility

Imagine stepping into a digital mall with millions of daily visitors. That's exactly what marketplaces offer. About 57% of consumers now start their product searches directly on platforms like Amazon. A staggering shift from the traditional Google search approach, which now represent only 42%.

For small businesses, this represents an incredible opportunity. You're not just listing products; you're gaining instant access to massive audiences that would take years to build independently. It's like getting a prime storefront location without the astronomical rent.

A Learning Opportunity

Marketplaces aren't just about immediate revenue. They're sophisticated learning platforms that provide invaluable insights:

  • Discover how consumers find and engage with your products
  • Understand search behaviors and product discovery patterns
  • Gather rich customer review data to refine your marketing strategy

Pro tip: Use marketplace insights to optimize your direct-to-consumer (D2C) strategy. Every piece of data is a potential game-changer for your business.

Built-in Credibility and Trust

Established marketplaces come with robust review systems that can instantly boost your brand's credibility. Getting those 4 and 5-star reviews isn't just about sales. You’re building trust with consumers who might be hesitant to purchase directly from a new or unknown brand.

Logistics and Fulfillment Made Simple

Many marketplaces offer logistics solutions that can be a lifesaver for growing businesses:

This allows you to focus on what you do best: creating amazing products and marketing them effectively.

The Marketplace Challenges

Fierce Competition

Let's be real – you won't be the only seller in town. In 2024, marketplaces host millions of sellers worldwide, with thousands competing in Canadian markets. Standing out requires strategic thinking:

  • Understand your category's saturation
  • Develop a unique value proposition
  • Be prepared to differentiate beyond price

The Fee Conundrum

Marketplaces aren't free. You'll encounter:

Pro strategy: Use marketplace fees calculators to understand the true cost of selling. For low-margin businesses, these fees can quickly erode profitability.

Inventory Management Complexity

Adding marketplaces introduces a new layer of inventory management complexity. You'll need to:

  • Track stock across multiple channels
  • Prevent cannibalization and obsolete inventory
  • Ensure consistent customer experience

Price Transparency

Marketplaces excel at making price comparison effortless. If you're not competitive, you might find yourself struggling to gain visibility. It might be harder to justify your higher price tag on product listing alone, even if your product quality and functionalities justify it.

How to Sell Effectively on Marketplaces?

Selling on marketplaces isn't just about listing products, it's about strategic execution. Here's your 101 guide on how to succeed on marketplaces.

1. Strategic Marketplace Selection

Not all marketplaces are created equal. Your mission is to find the perfect digital home for your products. Consider:

  • Product alignment with the platform's audience
  • Detailed fee structures (pro tip: use Amazon's fee calculator!)
  • Your target customer's shopping habits
  • Platform-specific features and tools

2. Crafting Killer Product Listings

Your product listings are your digital storefront. Make them shine:

  • Use high-quality, professional images that tell your product's story
  • Write compelling, keyword-rich descriptions that speak directly to your customers
  • Leverage marketplace data insights to understand how consumers search and discover products

3. Build a Standout Brand Identity

In a sea of competitors, your brand needs to pop:

  • Develop a unique value proposition
  • Create a consistent brand experience across all touchpoints
  • Tell your brand's story in a way that resonates with marketplace shoppers

4. Pricing Strategy: The Delicate Balance

Pricing can make or break your marketplace success:

  • Analyze competitor pricing carefully
  • Protect your margins while remaining competitive
  • Focus on value, not just the lowest price tag

5. Customer Service is Your Secret Weapon

Your reputation is everything on marketplaces:

  • Respond to customer inquiries promptly and professionally
  • Aim for those coveted 4 and 5-star reviews
  • Use customer feedback as a growth opportunity

6. Inventory Management Mastery

Complexity is the name of the game:

  • Implement robust inventory tracking systems
  • Prevent stock-outs across multiple sales channels
  • Plan for peak seasons and unexpected demand surges

7. Data-Driven Decision Making

Marketplaces are goldmines of consumer insights:

  • Regularly analyze performance data
  • Identify trends and opportunities
  • Continuously optimize your strategy

8. The Diversification Approach

Don't put all your eggs in one basket:

  • Treat marketplaces as one channel in your broader strategy
  • Maintain a balanced approach between marketplaces and your D2C channels
  • Be prepared to pivot and adapt

9. Long-Term Vision

Remember, marketplaces are a tool, not a complete strategy:

  • Align marketplace selling with your broader business objectives
  • Avoid short-term gains that compromise long-term goals
  • Stay true to your brand's core values and vision

Pro Marketplace Hack: Don't try to conquer every platform simultaneously. Start with one marketplace, learn its nuances, and gradually expand your presence. Each platform is a learning opportunity, not just a sales channel.

Conclusion

Marketplaces aren't a magic solution, but they're a powerful tool in your e-commerce arsenal. They offer unprecedented opportunities for visibility, learning, and growth if approached strategically.

The goal isn't to replace your D2C strategy, but to complement it. Marketplaces should be one channel in your broader business ecosystem, offering flexibility and additional revenue streams.

Your e-commerce journey is about options, adaptability, and continuous learning. Marketplaces represent just another exciting frontier in that journey.