Ecommerce Fastlane Podcast: The Profit-Boosting Power Of Claiming Refunds On Late Deliveries With Matt Lessard Of Buster Fetcher
In episode 320 of the eCommerce Fastlane podcast, host Steve Hutt interviews Matt Lessard, co-founder of Buster Fetcher, about the importance of claiming refunds for late package deliveries in e-commerce. They discuss how Buster Fetcher’s automated solutions help businesses streamline the refund process, ensuring carriers are held accountable and improving overall logistics efficiency. Matt also shares insights into the future of Buster Fetcher and its role in the logistics industry.
Key takeaways include:
1. Importance of Refunds: E-commerce businesses can recover significant funds by claiming refunds for late deliveries, directly impacting profitability.
2. Automation Benefits: Utilizing automated systems like Buster Fetcher simplifies the refund process, saving time and reducing manual errors.
3. Carrier Accountability: Holding carriers accountable for service level agreements ensures better performance and reliability in deliveries.
For a deeper understanding of how automated refund processes can benefit your e-commerce operations, listen to the full episode here: https://ecommercefastlane.com/podcast/episode-320/
(FRENCH) Pivot Podcast: Discover the Entrepreneurial Journey of Matt Lessard, Founder of BusterFetcher
In this episode, Matt Lessard shares his inspiring journey from his beginnings to the creation of BusterFetcher, a revolutionary software designed to recover shipping refunds. He offers insights on automating processes, learning from mistakes, and cultivating personal growth. The episode also delves into his passion for reading, self-improvement, and mentoring.
Listen to this episode (french)
(FRENCH) RADIO-CANADA: An Entrepreneur Hunting Down Canada Post Delays
Radio-Canada reported on a Quebec entrepreneur who developed a software program to track and claim refunds for late deliveries from Canada Post. The tool automates the process of identifying delayed shipments and submitting refund requests, helping businesses recover funds owed due to service delays.
This innovation addresses challenges faced by companies relying on timely deliveries, ensuring they can efficiently manage logistics and maintain customer satisfaction.
(FRENCH) LA PRESSE: When Businesses Claim What They’re Owed from Canada Post
La Presse reported on a Quebec entrepreneur who developed a software solution to help businesses claim refunds for late deliveries from Canada Post. The program automates the process of identifying delayed shipments and submitting refund requests, enabling companies to recover funds owed due to service delays.
This innovation addresses challenges faced by businesses relying on timely deliveries, ensuring they can efficiently manage logistics and maintain customer satisfaction.
(FRENCH) Le Journal de Montréal: Delays That Pay Off Big
In August 2018, Le Journal de Montréal published an article titled “Delays That Pay Off Big” , highlighting a Quebec-based startup, Buster Fetcher, founded by Mathieu Lessard. The company offers a platform that monitors Canada Post shipments, identifies late deliveries, and automates refund claims for businesses. This service is particularly beneficial for high-volume shippers, as it simplifies the often tedious process of securing refunds for delayed parcels, ensuring companies recover funds they are entitled to.
The article emphasizes that up to 20% of deliveries may be late, yet many businesses neglect to claim refunds due to the cumbersome nature of the process. Buster Fetcher’s solution addresses this issue by automating the tracking and claim submissions, thereby enhancing efficiency and profitability for e-commerce enterprises.
(FRENCH) Radio Canada: Problems and Delays at Canada Post: Report by Rémi Authier
Listen to that episode (french)
(FRENCH) La Presse: Delivery: The New Nightmare for Retailers
The article discusses the growing challenges faced by retailers due to delivery delays and inefficiencies, particularly in the e-commerce sector. With the rising volume of online sales, logistics and shipping issues have become significant pain points for businesses striving to meet customer expectations. Late deliveries, lost packages, and lack of transparency in shipping processes are cited as key problems affecting both retailers and their customers.
The piece highlights how these delivery issues can negatively impact customer satisfaction, leading to potential loss of loyalty and revenue for businesses. It also emphasizes the need for innovative solutions, such as automated systems, to help retailers navigate these challenges more effectively and maintain their competitive edge in a demanding market.
Read the full article here (french)
(FRENCH) Le Journal de Montréal: Nearly 40% of Parcels Delivered Late by Canada Post
In June 2020, Le Journal de Montréal reported that nearly 40% of parcels delivered by Canada Post were delayed by late May, according to data from Buster Fetcher, a firm specializing in tracking shipments and securing refunds for businesses.
The surge in online shopping during the COVID-19 pandemic led to unprecedented parcel volumes, overwhelming Canada Post’s logistics network and resulting in significant delivery delays.
These delays posed challenges for businesses striving to meet customer expectations and maintain satisfaction during a critical period.
The article underscores the importance of efficient logistics and the need for businesses to monitor delivery performance to mitigate the impact of such delays.
Read the full article here (french)
(FRENCH) La Presse: Parcel Delivery: New Wave, New ‘Perfect Storm’?
The article discusses how the COVID-19 pandemic led to a significant increase in online shopping, resulting in unprecedented parcel volumes that overwhelmed Canada Post’s logistics network.
This surge caused substantial delivery delays, with up to 40% of parcels being late by early June 2020.
The article highlights the challenges faced by retailers and consumers due to these delays and emphasizes the need for improved logistics solutions to handle the growing demand in e-commerce.
Read the full article here (french)
(FRENCH) Radio-Canada: Delivery Delays Mount Ahead of the Holidays
In December 2020, Radio-Canada reported on the significant parcel delivery delays faced by Canada Post during the holiday season. The COVID-19 pandemic drove a surge in online shopping, leading to record-breaking parcel volumes that overwhelmed the postal system. While Canada Post implemented measures such as hiring additional staff and extending delivery hours, challenges persisted, leaving consumers and retailers frustrated.
Buster Fetcher, a Quebec-based company specializing in monitoring shipments and claiming refunds for delivery delays, emphasized the importance of businesses tracking their deliveries closely during this period. By automating the process of identifying delays and submitting claims, Buster Fetcher helps businesses recover funds and maintain operational efficiency amidst logistical challenges.
Read the full article here (french)
(FRENCH) Les Affaires: Lower Parcel Costs for SMEs
In June 2021, Les Affaires published an article titled “Lower Parcel Costs for SMEs,” highlighting an initiative by Quebec-based company Buster Fetcher. Founded by Matt Lessard, Buster Fetcher introduced the Buster Fetcher Shipping Club, a purchasing group that allows small and medium-sized enterprises (SMEs) with annual shipping expenses under $15,000 to access Purolator’s high-volume shipping rates. By consolidating the shipping volumes of multiple SMEs, the club enables members to save up to 79% compared to Purolator’s standard rates. Membership is free, with a fee of $1 per parcel shipped, regardless of weight or destination within Canada.
This service is particularly beneficial for smaller businesses that may not have the negotiating power to secure favorable shipping rates independently. By joining the club, SMEs maintain their own accounts with Purolator, ensuring direct billing and better control over their shipping expenses. The initiative reflects Buster Fetcher’s commitment to supporting SMEs in reducing operational costs, especially in the wake of challenges posed by the COVID-19 pandemic.
Read the full article here (french)
(FRENCH) TVA - Salut Bonjour: 40% des colis de Postes Canada en retard
